Do I need both sales and wallet balance to qualify?
No. VIP and H2H use an OR rule. Meeting either the monthly sales requirement or the wallet balance requirement is enough.
Is the VIP or H2H wallet balance a fee or frozen deposit?
No. It is your normal usable wallet balance. Distribution Hub does not charge it as a membership fee or freeze it just because it is being used to meet a level requirement.
Is there any wallet lock-in period?
No. There is no fixed lock-in period. Your current balance is checked for eligibility, but unused wallet funds are not locked for membership.
Can I request my unused wallet balance back?
Yes. Send a support ticket with the subject “Unused amount refund” to request an eligible unused wallet-balance refund. eligible unused funds are handled according to the published refund procedure.
Which funding methods are accepted?
Use the supported payment method and network displayed in your wallet payment flow. Funding methods may vary.
How can I contact seller support?
Support is available through the official Support Center, account assistance and currently published support channels. Eligible H2H accounts may also access the private H2H community and early update notices.
What does GOLD include?
GOLD includes access to supported public catalogue products, the reseller dashboard, API documentation, eligible reseller prices and the published Username Check API allowance.
What does VIP include?
VIP includes catalogue access, API ordering and webhooks, the reseller dashboard, expanded eligible reseller pricing and integration support. Check the live panel for current allowances.
What does H2H include?
H2H is for higher-volume sellers, with eligible gift card/voucher bulk ordering, published H2H prices, API support and access to the private H2H community.
How long does my reseller level stay active?
Your reseller level stays on the account while it remains active and continues to meet Distribution Hub activity rules. Long periods of inactivity or a sustained drop in ordering activity can trigger a level review and a move to the appropriate level.
Can discounts vary by product?
Yes. “Up to” discount values describe the maximum level benefit. Individual products, regions and denominations can have different published prices.